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1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 | Reporting a bug against LibreOffice
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I) Make sure it's a LibreOffice bug after all: #398923 and its friends for
example are not.
Set the Version: header right. If you found a bug in a specific version,
set that as version:, even if you in the meanwhile upgraded. If you are on
an up-to-date version and tried old versions and they have the bug, too, set
the Version: header to the earliest version you found it in (of course, if
versions inbetween don't have the bug use the version in which it reappeared
and sustained to the current version)
II) Check on the BTS (http://bugs.debian.org/src:libreoffice) whether the
bug already is reported. Do *NOT* report a new one then. For judging whether
it's already reported, read *ALL* the bugs, think, try and use common sense.
III) If you have crashes with a document, try another one. If only that or
similar docs causes problems please attach THIS (or a similar type one
causing it). Otherwise, don't file a bug, we can't look at it anyway.
IV) Please attach a backtrace if possible (see
http://wiki.debian.org/OpenOffice#debug). Install libreoffice-dbg
before doing this (and the packages it Recommends).
Please also read /usr/share/doc/libreoffice-common/README.gz for common
problems ("Problems During Program Startup")
If you have NFS/Samba/... file locking problems (i.e. files opened
read-only when they should be read-write), also see the "File Locking"
section in above file.
V) If the bug is also in the version you can get from www.libreoffice.org, file
it there in the first place. If you really think this also should be a bug
in the Debian BTS (because it's (release-)critical or otherwise important)
please file a bug there too *BUT* note the issue number in the bug or
mark it forwarded yourself if you can. Especially this is for feature
requests.
If you tested other LibreOffice packages and the bug is (not) in version
foo from bar, mention that, too.
VI) Only report bugs on completely up-to-date systems. Don't file bugs on a
obsolete version and neither on sid/testing systems really old. If bugs
got fixed in sid, it doesn't make sense to file them anymore. (Exception
is security bugs or really critical bugs which should be get fixed in
stable.) When you think a dependency is missing/wrong/too lax please be
*sure* that this is the case before reporting it. Most times it isn't.
Use common sense and the bug severities for judging here. When you think
you have an up-to-date system, check whether you really have one.
(And do a dist-upgrade, try to reproduce the bug again).
Also don't report bugs on broken mix systems unless you are sure about the
dependencies/conflicts (see above).
VII) Please give as much info as possible (installed OOo packages, installed
extensions, "special" configs, additions, changes, whatever). Better too
much than too less. (See #396225 for example which was caused by an
unsupportable, non-free extension)
Thanks.
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