/etc/horde/whups/reminders.php is in php-horde-whups 3.0.9-1.
This file is owned by root:root, with mode 0o644.
The actual contents of the file can be viewed below.
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/**
* This file defines reminders sent automatically by Whups (if you schedule the
* whups-reminders script in your crontab).
*
* IMPORTANT: DO NOT EDIT THIS FILE!
* Local overrides MUST be placed in reminders.local.php or reminders.d/.
* If the 'vhosts' setting has been enabled in Horde's configuration, you can
* use reminders-servername.php.
*
* Hopefully rule definition will migrate to a database in the future,
* for easy configuration through the web interface.
*
* You can add as many reminder rules as you like. Each one is defined
* by an array with the following indices:
*
* 'frequency' => A cron-style date specification defining how often
* the rule will be triggered. For example,
* '* 30 11 1-31&Mon *' would run any second, at half
* past the hour of 11, every Monday in the month, every
* month.
*
* 'server_name' => The hostname that reminder emails will be sent
* from. Necessary since $_SERVER['SERVER_NAME'] is
* not present when running from cron. You can ignore
* this if you've set an explicit server name in
* horde's conf.php in $conf['server']['name'].
*
* 'queue' => Which Whups queue are we looking at?
*
* 'unassigned' => What email address should we send notification of
* unassigned tickets to? Can be set to false or any
* empty value if no email is necessary.
*
* 'category' => An array of states to send reminders for. Any of
* 'unconfirmed', 'new', 'assigned', and 'resolved',
* though I doubt you'll want to send reminders for
* resolved tickets.
*/
$reminders = array();
// Here's an example entry that will send reminders for queue number 1
// every Monday at 5am, for everything but resolved tickets.
$reminders[] = array('frequency' => '* 0 5 1-31&Mon *',
'server_name' => 'www.example.com',
'queue' => 1,
'unassigned' => false,
'category' => array('unconfirmed', 'new', 'assigned'));
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