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<html>
<head>
<http-equiv="pragma" content="no-cache">
<title>WebAuth Help</title>
</head>
<body>
<h1 align="center">WebAuth Help</h1>
<div class="loginbox" align="center">
<table border="1" width="70%">
<tr>
<td><img alt="Confirm" src="/images/help.png"
width="160" height="160"/></td>
<td>
<div class="helptext">
<a href="#whatis">What is WebAuth?</a><br>
<a href="#whatdoido">What am I supposed to do?</a><br>
<a href="#cant">What if I don't have a username?</a><br>
<a href="#remember">What if I don't use this machine regularly?</a><br>
<a href="#help">Help! What did I do wrong?</a><br>
</div>
</td>
</tr>
</table>
</div>
<div class="trailer">
<h2><a name="whatis"></a>What is WebAuth?</h2>
<p>The Web-based service you are using requires you to identify
yourself with your username and password. You must provide your
username and password to continue to the requested service or Web
page. If you don't have a username, see <a href="#cant">What if I
don't have a username</a> below.</p>
<p>Under this system, called WebAuth, your single web login gives
you access to many other websites besides the one you requested. In
essence, you receive two keys when you login: a key to the specific
website or service you requested, and a "skeleton" key
that opens other protected websites as well. Those sites will just
let you in without you logging in again. However, other sites that
require web login may not recognize the skeleton key, and may
require you to do a new web login again.</p>
<p>The keys last until you quit your browser program, or they expire
(they can last up to 10 hours from the time of login). Be sure you
have "turned in your keys" by quitting your browser before
you leave your computer unprotected; otherwise, someone else using
your computer after you can get access to the web - both to the
sites for which you got specific keys as well as to any of the other
websites that accept the skeleton key.</p>
<h2><a name="whatdoido"></a>What am I supposed to do?</h2>
<p>On the WebAuth Login page you came from (use the Back button or
command to return to it), enter your username and password and click
on the Login button. Use the Tab key or your mouse to put the cursor
into the entry fields.</p>
<p>If you do not have a username and password, or if you don't want
to logon to WebAuth, you can click on the "I don't want to logon"
link on the WebAuth Login page. That link may take you to a
"public" version or page of the website. If it does not, then the
service provides no public access.</p>
<p><strong>Username:</strong> Enter your username, which is usually
3 to 8 characters long.</p>
<p><strong>Password:</strong> Enter the password associated with
your username.</p>
<h2><a name="cant"></a>What if I don't have a username?</h2>
<p>If you do not have a username then you need to register. Since
these are generic help instructions the site administrator should
INSERT A HELPFUL LINK here.</p>
<p>If you are not eligible to register for a username, you can click
on the "I don't want to logon" link on the WebAuth Login page. That
link may take you to a "public" version or page of the website. If
it doesn't, then the web service you are requesting may not be
available to the public.</p>
<h2><a name="remember"></a>What if I don't use this machine
regularly?</h2>
<p>Uncheck the check box. WebLogin will then set up single sign-on
for this browser session nor (if applicable) store any multifactor
authentication information. Therefore, you will be prompted to log
in the next time you are required to authenticate as though you had
not previously visited a WebAuth-protected site during this web
browser session.</p>
<h2><a name="help"></a>Help! What did I do wrong?</h2>
<p>Error messages and descriptions:</p>
<p><strong>Missing or Incorrect username and/or Password:</strong>
To login to WebAuth, you must provide both your username and its
password. If you have forgotten your username or password or need
other assistance with them, contact INSERT HELP CENTER CONTACT
DETAILS HERE.</p>
<p><strong>You must enable cookies on your web browser:</strong>
WebAuth requires that your web browser accept "cookies", small files
that web servers send to your computer. Cookies have many purposes,
some of them of questionable value to you. However, WebAuth uses
them for security and verification. Having a cookie for a WebAuth
website identifies you to the website and allows you to continue
from one page of the site to another without having to login each
time. You can usually enable cookies in the Settings or Preferences
panels of your browser program.</p>
<p><strong>You took too long to login:</strong> You must enter your
username and password within 2 minutes of the WebAuth Login screen
appearing. If you don't, you will get this error message. You must
re-initiate the request for the web page or service you want - that
may mean re-entering the URL or returning to the page with the link
to this service. Backing up to the WebAuth Login page and trying
again will not work.</p>
</div>
</body>
</html>
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