/usr/share/help/kn/gnome-help/bluetooth-problem-connecting.page is in gnome-user-docs-kn 3.28.1-0ubuntu1.
This file is owned by root:root, with mode 0o644.
The actual contents of the file can be viewed below.
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<page xmlns="http://projectmallard.org/1.0/" xmlns:its="http://www.w3.org/2005/11/its" type="guide" style="problem" id="bluetooth-problem-connecting" xml:lang="kn">
<info>
<link type="guide" xref="bluetooth#problems"/>
<link type="seealso" xref="hardware-driver"/>
<revision pkgversion="3.4" date="2012-02-19" status="outdated"/>
<revision pkgversion="3.10" date="2013-11-09" status="review"/>
<revision pkgversion="3.12" date="2014-03-23" status="candidate"/>
<revision pkgversion="3.14" date="2014-10-12" status="candidate"/>
<revision pkgversion="3.18" date="2015-09-28" status="final"/>
<credit type="author">
<name>Phil Bull</name>
<email>philbull@gmail.com</email>
</credit>
<credit type="editor">
<name>Michael Hill</name>
<email>mdhillca@gmail.com</email>
</credit>
<credit type="editor">
<name>David King</name>
<email>amigadave@amigadave.com</email>
</credit>
<include xmlns="http://www.w3.org/2001/XInclude" href="legal.xml"/>
<desc>The adapter could be turned off or may not have drivers, or Bluetooth
might be disabled or blocked.</desc>
</info>
<title>I cannot connect my Bluetooth device</title>
<p>There are a number of reasons why you may not be able to connect to a
Bluetooth device, such as a phone or headset.</p>
<terms>
<item>
<title>Connection blocked or untrusted</title>
<p>Some Bluetooth devices block connections by default, or require you to
change a setting to allow connections to be made. Make sure that your
device is set up to allow connections.</p>
</item>
<item>
<title>Bluetooth hardware not recognized</title>
<p>Your Bluetooth adapter or dongle may not have been recognized by the
computer. This could be because
<link xref="hardware-driver">drivers</link> for the adapter are not
installed. Some Bluetooth adapters are not supported on Linux, so you may
not be able to get the right drivers for them. In this case, you will
probably have to get a different Bluetooth adapter.</p>
</item>
<item>
<title>Adapter is not switched on</title>
<p>Make sure that your Bluetooth adapter is switched on. Open the
Bluetooth panel and check that it is not
<link xref="bluetooth-turn-on-off">disabled</link>.</p>
</item>
<item>
<title>Device Bluetooth connection switched off</title>
<p>Check that Bluetooth is turned on on the device you are trying to
connect to, and that it is <link xref="bluetooth-visibility">discoverable
or visible</link>. For example, if you are trying to connect to a phone,
make sure that it is not in airplane mode.</p>
</item>
<item>
<title>No Bluetooth adapter in your computer</title>
<p>Many computers do not have Bluetooth adapters. You can buy an adapter
if you want to use Bluetooth.</p>
</item>
</terms>
</page>
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