/usr/share/help/kn/gnome-help/sound-crackle.page is in gnome-user-docs-kn 3.28.1-0ubuntu1.
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<page xmlns="http://projectmallard.org/1.0/" type="topic" style="problem" id="sound-crackle" xml:lang="kn">
<info>
<link type="guide" xref="sound-broken"/>
<revision pkgversion="3.4.0" date="2012-02-19" status="outdated"/>
<revision pkgversion="3.13.92" date="2014-09-22" status="review"/>
<revision pkgversion="3.18" date="2015-09-29" status="final"/>
<credit type="author">
<name>GNOME Documentation Project</name>
<email>gnome-doc-list@gnome.org</email>
</credit>
<include xmlns="http://www.w3.org/2001/XInclude" href="legal.xml"/>
<desc>Check your audio cables and sound card drivers.</desc>
</info>
<title>I hear crackling or buzzing when sounds are playing</title>
<p>If you hear crackling or buzzing when sounds are playing on your computer,
you may have a problem with the audio cables or connectors, or a problem with
the drivers for the sound card.</p>
<list>
<item>
<p>Check that the speakers are plugged in correctly.</p>
<p>If the speakers are not fully plugged in, or if they are plugged into the
wrong socket, you might hear a buzzing sound.</p>
</item>
<item>
<p>Make sure the speaker/headphone cable is not damaged.</p>
<p>Audio cables and connectors can gradually wear with use. Try plugging the
cable or headphones into another audio device (like an MP3 player or a CD
player) to check if there is still a crackling sound. If there is, you may need
to replace the cable or headphones.</p>
</item>
<item>
<p>Check if the sound drivers are not very good.</p>
<p>Some sound cards do not work very well on Linux because they do not have very
good drivers. This problem is more difficult to identify. Try searching for
the make and model of your sound card on the internet, plus the search term
“Linux”, to see if other people are having the same problem.</p>
<p>You can use the <cmd>lspci</cmd> command to get more information about your
sound card.</p>
</item>
</list>
</page>
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