/etc/apache2/conf-available/otrs2.conf is in otrs2 6.0.5-1.
This file is owned by root:root, with mode 0o644.
The actual contents of the file can be viewed below.
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# added for OTRS (http://otrs.org/)
# --
ScriptAlias /otrs "/usr/share/otrs/bin/cgi-bin/"
Alias /otrs-web "/usr/share/otrs/var/httpd/htdocs/"
<IfModule mod_perl.c>
# Setup environment and preload modules
Perlrequire /usr/share/otrs/scripts/apache2-perl-startup.pl
# Reload Perl modules when changed on disk
PerlModule Apache2::Reload
PerlInitHandler Apache2::Reload
# general mod_perl2 options
<Location /otrs>
# ErrorDocument 403 /otrs/customer.pl
ErrorDocument 403 /otrs/index.pl
ErrorDocument 404 /otrs/index.pl
SetHandler perl-script
PerlResponseHandler ModPerl::Registry
Options +ExecCGI +FollowSymLinks
PerlOptions +ParseHeaders
PerlOptions +SetupEnv
<IfModule mod_version.c>
<IfVersion < 2.4>
Order allow,deny
Allow from all
</IfVersion>
<IfVersion >= 2.4>
Require all granted
</IfVersion>
</IfModule>
<IfModule !mod_version.c>
Order allow,deny
Allow from all
</IfModule>
</Location>
# mod_perl2 options for GenericInterface
<Location /otrs/nph-genericinterface.pl>
PerlOptions -ParseHeaders
</Location>
</IfModule>
<Directory "/usr/share/otrs/bin/cgi-bin/">
AllowOverride None
Options +ExecCGI -Includes
<IfModule mod_version.c>
<IfVersion < 2.4>
Order allow,deny
Allow from all
</IfVersion>
<IfVersion >= 2.4>
Require all granted
</IfVersion>
</IfModule>
<IfModule !mod_version.c>
Order allow,deny
Allow from all
</IfModule>
<IfModule mod_filter.c>
<IfModule mod_deflate.c>
AddOutputFilterByType DEFLATE text/html text/javascript application/javascript text/css text/xml application/json text/json
</IfModule>
</IfModule>
</Directory>
<Directory "/usr/share/otrs/var/httpd/htdocs/">
AllowOverride None
<IfModule mod_version.c>
<IfVersion < 2.4>
Order allow,deny
Allow from all
</IfVersion>
<IfVersion >= 2.4>
Require all granted
</IfVersion>
</IfModule>
<IfModule !mod_version.c>
Order allow,deny
Allow from all
</IfModule>
<IfModule mod_filter.c>
<IfModule mod_deflate.c>
AddOutputFilterByType DEFLATE text/html text/javascript application/javascript text/css text/xml application/json text/json
</IfModule>
</IfModule>
# Make sure CSS and JS files are read as UTF8 by the browsers.
AddCharset UTF-8 .css
AddCharset UTF-8 .js
# Set explicit mime type for woff fonts since it is relatively new and apache may not know about it.
AddType application/font-woff .woff
</Directory>
# Allow access to public interface for unauthenticated requests on systems with set-up authentication.
# Will work only for RegistrationUpdate, since page resources are still not be loaded.
# <Location /otrs/public.pl>
# <IfModule mod_version.c>
# <IfVersion < 2.4>
# Order allow,deny
# Allow from all
# </IfVersion>
# <IfVersion >= 2.4>
# Require all granted
# </IfVersion>
# </IfModule>
# <IfModule !mod_version.c>
# Order allow,deny
# Allow from all
# </IfModule>
# </Location>
<IfModule mod_headers.c>
# Cache css-cache for 30 days
<Directory "/usr/share/otrs/var/httpd/htdocs/skins/*/*/css-cache">
<FilesMatch "\.(css|CSS)$">
Header set Cache-Control "max-age=2592000 must-revalidate"
</FilesMatch>
</Directory>
# Cache css thirdparty for 4 hours, including icon fonts
<Directory "/usr/share/otrs/var/httpd/htdocs/skins/*/*/css/thirdparty">
<FilesMatch "\.(css|CSS|woff|svg)$">
Header set Cache-Control "max-age=14400 must-revalidate"
</FilesMatch>
</Directory>
# Cache js-cache for 30 days
<Directory "/usr/share/otrs/var/httpd/htdocs/js/js-cache">
<FilesMatch "\.(js|JS)$">
Header set Cache-Control "max-age=2592000 must-revalidate"
</FilesMatch>
</Directory>
# Cache js thirdparty for 4 hours
<Directory "/usr/share/otrs/var/httpd/htdocs/js/thirdparty/">
<FilesMatch "\.(js|JS)$">
Header set Cache-Control "max-age=14400 must-revalidate"
</FilesMatch>
</Directory>
</IfModule>
# Limit the number of requests per child to avoid excessive memory usage
#MaxRequestsPerChild 4000
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