/usr/share/otrs/.fetchmailrc.dist is in otrs2 6.0.5-1.
This file is owned by root:root, with mode 0o644.
The actual contents of the file can be viewed below.
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# Copyright (C) 2001-2018 OTRS AG, http://otrs.com/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --
# Note: Continue lines with whitespace at the beginning of each newline
# --
#-----------------#
# simple example:
#-----------------#
#poll <MAIL_SERVER> protocol POP3 user <MAIL_USERNAME> pass <MAIL_PASSWORD> is <LOCAL_OTRS_USERNAME> here
#-------------------------------------------------#
# example for polling from an IMAP-Server via SSL.
#-------------------------------------------------#
#poll <MAIL_SERVER> protocol IMAP port 993 plugin "openssl s_client -connect %h:%p" user <MAIL_USERNAME> pass <MAIL_PASSWORD> is <LOCAL_OTRS_USERNAME> here
#--------------------------------------------------------#
# The openssl command has to be installed and accessible
# for the otrs user.
# If the otrs user cannot find openssl, try:
# plugin "/path/to/openssl s_client -connect %h:%p"
#--------------------------------------------------------#
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