/usr/share/otrs/Kernel/Modules/AgentTicketPlain.pm is in otrs2 6.0.5-1.
This file is owned by root:root, with mode 0o644.
The actual contents of the file can be viewed below.
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# Copyright (C) 2001-2018 OTRS AG, http://otrs.com/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --
package Kernel::Modules::AgentTicketPlain;
use strict;
use warnings;
use Kernel::Language qw(Translatable);
our $ObjectManagerDisabled = 1;
sub new {
my ( $Type, %Param ) = @_;
my $Self = {%Param};
bless( $Self, $Type );
return $Self;
}
sub Run {
my ( $Self, %Param ) = @_;
my $TicketID = $Self->{TicketID};
my $ArticleID = $Kernel::OM->Get('Kernel::System::Web::Request')->GetParam( Param => 'ArticleID' );
my $LayoutObject = $Kernel::OM->Get('Kernel::Output::HTML::Layout');
if ( !$ArticleID ) {
return $LayoutObject->ErrorScreen(
Message => Translatable('No ArticleID!'),
Comment => Translatable('Please contact the administrator.'),
);
}
my %Ticket = $Kernel::OM->Get('Kernel::System::Ticket')->TicketGet(
TicketID => $TicketID,
);
# check permissions
my $Access = $Kernel::OM->Get('Kernel::System::Ticket')->TicketPermission(
Type => 'ro',
TicketID => $TicketID,
UserID => $Self->{UserID}
);
# error screen, don't show ticket
if ( !$Access ) {
return $LayoutObject->NoPermission();
}
my $ArticleObject = $Kernel::OM->Get('Kernel::System::Ticket::Article');
my $ArticleBackendObject = $ArticleObject->BackendForArticle(
TicketID => $TicketID,
ArticleID => $ArticleID,
);
if ( $ArticleBackendObject->ChannelNameGet() ne 'Email' ) {
return $LayoutObject->ErrorScreen(
Message => Translatable('This is not an email article.'),
Comment => Translatable('Please contact the administrator.'),
);
}
my %Article = $ArticleBackendObject->ArticleGet(
TicketID => $TicketID,
ArticleID => $ArticleID,
);
my $Plain = $ArticleBackendObject->ArticlePlain(
TicketID => $TicketID,
ArticleID => $ArticleID
);
if ( !$Plain ) {
return $LayoutObject->ErrorScreen(
Message => Translatable(
'Can\'t read plain article! Maybe there is no plain email in backend! Read backend message.'
),
Comment => Translatable('Please contact the administrator.'),
);
}
# Download email.
if ( $Self->{Subaction} eq 'Download' ) {
my $Filename = "Ticket-$Ticket{TicketNumber}-TicketID-$TicketID-ArticleID-$ArticleID.eml";
return $LayoutObject->Attachment(
Filename => $Filename,
ContentType => 'message/rfc822',
Content => $Plain,
Type => 'attachment',
);
}
# Show plain emails.
$Plain = $LayoutObject->Ascii2Html(
Text => $Plain,
HTMLResultMode => 1,
);
# Do some highlightings.
$Plain
=~ s/^((From|To|Cc|Bcc|Subject|Reply-To|Organization|X-Company|Content-Type|Content-Transfer-Encoding):.*)/<span class="Error">$1<\/span>/gmi;
$Plain =~ s/^(Date:.*)/<span class="Error">$1<\/span>/m;
$Plain
=~ s/^((X-Mailer|User-Agent|X-OS):.*(Mozilla|Win?|Outlook|Microsoft|Internet Mail Service).*)/<span class="Error">$1<\/span>/gmi;
$Plain =~ s/^((Resent-.*):.*)/<span class="Error">$1<\/span>/gmi;
$Plain =~ s/^(From .*)/<span class="Error">$1<\/span>/gm;
$Plain =~ s/^(X-OTRS.*)/<span class="Error">$1<\/span>/gmi;
my $Output = $LayoutObject->Header(
Type => 'Small',
);
$Output .= $LayoutObject->Output(
TemplateFile => 'AgentTicketPlain',
Data => {
Text => $Plain,
%Ticket,
%Article,
},
);
$Output .= $LayoutObject->Footer(
Type => 'Small',
);
return $Output;
}
1;
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