/usr/share/otrs/Kernel/Modules/AgentTicketPrint.pm is in otrs2 6.0.5-1.
This file is owned by root:root, with mode 0o644.
The actual contents of the file can be viewed below.
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# Copyright (C) 2001-2018 OTRS AG, http://otrs.com/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --
package Kernel::Modules::AgentTicketPrint;
use strict;
use warnings;
use Kernel::System::DateTime;
use Kernel::System::VariableCheck qw(IsHashRefWithData);
use Kernel::Language qw(Translatable);
our $ObjectManagerDisabled = 1;
sub new {
my ( $Type, %Param ) = @_;
# Allocate new hash for object.
my $Self = {%Param};
bless( $Self, $Type );
return $Self;
}
sub Run {
my ( $Self, %Param ) = @_;
my $LayoutObject = $Kernel::OM->Get('Kernel::Output::HTML::Layout');
# Check needed stuff.
if ( !$Self->{TicketID} ) {
return $LayoutObject->ErrorScreen(
Message => Translatable('Need TicketID!'),
);
}
my $TicketObject = $Kernel::OM->Get('Kernel::System::Ticket');
# Check permissions.
my $Access = $TicketObject->TicketPermission(
Type => 'ro',
TicketID => $Self->{TicketID},
UserID => $Self->{UserID},
);
# No permission, do not show ticket.
return $LayoutObject->NoPermission( WithHeader => 'yes' ) if !$Access;
# Get ACL restrictions.
my %PossibleActions = (
1 => $Self->{Action},
);
my $ACL = $TicketObject->TicketAcl(
Data => \%PossibleActions,
Action => $Self->{Action},
TicketID => $Self->{TicketID},
ReturnType => 'Action',
ReturnSubType => '-',
UserID => $Self->{UserID},
);
my %AclAction = $TicketObject->TicketAclActionData();
# Check if ACL restrictions exist.
if ( $ACL || IsHashRefWithData( \%AclAction ) ) {
my %AclActionLookup = reverse %AclAction;
# Show error screen if ACL prohibits this action.
if ( !$AclActionLookup{ $Self->{Action} } ) {
return $LayoutObject->NoPermission( WithHeader => 'yes' );
}
}
# Get content.
my %Ticket = $TicketObject->TicketGet(
TicketID => $Self->{TicketID},
UserID => $Self->{UserID},
);
# Assemble file name.
my $DateTimeObject = $Kernel::OM->Create('Kernel::System::DateTime');
if ( $Self->{UserTimeZone} ) {
$DateTimeObject->ToTimeZone( TimeZone => $Self->{UserTimeZone} );
}
my $Filename = 'Ticket_' . $Ticket{TicketNumber} . '_';
$Filename .= $DateTimeObject->Format( Format => '%Y-%m-%d_%H:%M' );
$Filename .= '.pdf';
# Return the PDF document.
my $ParamObject = $Kernel::OM->Get('Kernel::System::Web::Request');
my $PDFString = $Kernel::OM->Get('Kernel::Output::PDF::Ticket')->GeneratePDF(
TicketID => $Self->{TicketID},
UserID => $Self->{UserID},
ArticleID => $ParamObject->GetParam( Param => 'ArticleID' ),
ArticleNumber => $ParamObject->GetParam( Param => 'ArticleNumber' ),
Interface => 'Agent',
);
return $LayoutObject->Attachment(
Filename => $Filename,
ContentType => "application/pdf",
Content => $PDFString,
Type => 'inline',
);
}
1;
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