/usr/share/otrs/Kernel/Modules/CustomerTicketAttachment.pm is in otrs2 6.0.5-1.
This file is owned by root:root, with mode 0o644.
The actual contents of the file can be viewed below.
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# Copyright (C) 2001-2018 OTRS AG, http://otrs.com/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --
package Kernel::Modules::CustomerTicketAttachment;
use strict;
use warnings;
use Kernel::System::VariableCheck qw(:all);
use Kernel::Language qw(Translatable);
our $ObjectManagerDisabled = 1;
sub new {
my ( $Type, %Param ) = @_;
# allocate new hash for object
my $Self = {%Param};
bless( $Self, $Type );
return $Self;
}
sub Run {
my ( $Self, %Param ) = @_;
my $ParamObject = $Kernel::OM->Get('Kernel::System::Web::Request');
my $LayoutObject = $Kernel::OM->Get('Kernel::Output::HTML::Layout');
my $LogObject = $Kernel::OM->Get('Kernel::System::Log');
my $TicketID = $ParamObject->GetParam( Param => 'TicketID' );
my $ArticleID = $ParamObject->GetParam( Param => 'ArticleID' );
my $FileID = $ParamObject->GetParam( Param => 'FileID' );
# check params
if ( !$FileID || !$ArticleID ) {
my $Output = $LayoutObject->CustomerHeader( Title => 'Error' );
$Output .= $LayoutObject->CustomerError(
Message => Translatable('FileID and ArticleID are needed!'),
Comment => Translatable('Please contact the administrator.'),
);
$LogObject->Log(
Message => 'FileID and ArticleID are needed!',
Priority => 'error',
);
$Output .= $LayoutObject->CustomerFooter();
return $Output;
}
if ( !$TicketID ) {
my $Output = $LayoutObject->CustomerHeader( Title => 'Error' );
$Output .= $LayoutObject->CustomerError(
Message => $LayoutObject->{LanguageObject}->Translate( 'No TicketID for ArticleID (%s)!', $ArticleID ),
Comment => Translatable('Please contact the administrator.'),
);
$LogObject->Log(
Message => "No TicketID for ArticleID ($ArticleID)!",
Priority => 'error',
);
$Output .= $LayoutObject->CustomerFooter();
return $Output;
}
my $ArticleObject = $Kernel::OM->Get('Kernel::System::Ticket::Article');
my @ArticleList = $ArticleObject->ArticleList(
TicketID => $TicketID,
ArticleID => $ArticleID,
IsVisibleForCustomer => 1,
);
my $ArticleBackendObject;
my %Article;
ARTICLEMETADATA:
for my $ArticleMetaData (@ArticleList) {
next ARTICLEMETADATA if !$ArticleMetaData;
next ARTICLEMETADATA if !IsHashRefWithData($ArticleMetaData);
$ArticleBackendObject = $ArticleObject->BackendForArticle( %{$ArticleMetaData} );
%Article = $ArticleBackendObject->ArticleGet(
TicketID => $TicketID,
ArticleID => $ArticleMetaData->{ArticleID},
DynamicFields => 0,
);
}
# check permission
my $Access = $Kernel::OM->Get('Kernel::System::Ticket')->TicketCustomerPermission(
Type => 'ro',
TicketID => $TicketID,
UserID => $Self->{UserID}
);
if ( !$Access ) {
return $LayoutObject->CustomerNoPermission( WithHeader => 'yes' );
}
# get attachment
my %Data = $ArticleBackendObject->ArticleAttachment(
ArticleID => $ArticleID,
FileID => $FileID,
);
if ( !%Data ) {
my $Output = $LayoutObject->CustomerHeader( Title => 'Error' );
$Output .= $LayoutObject->CustomerError(
Message => $LayoutObject->{LanguageObject}->Translate( 'No such attachment (%s)!', $FileID ),
Comment => Translatable('Please contact the administrator.'),
);
$LogObject->Log(
Message => "No such attachment ($FileID)! May be an attack!!!",
Priority => 'error',
);
$Output .= $LayoutObject->CustomerFooter();
return $Output;
}
# download it AttachmentDownloadType is configured
return $LayoutObject->Attachment(
%Data,
Sandbox => 1,
);
}
1;
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