/usr/share/otrs/scripts/rpc-example.pl is in otrs2 6.0.5-1.
This file is owned by root:root, with mode 0o755.
The actual contents of the file can be viewed below.
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 | #!/usr/bin/perl
# --
# Copyright (C) 2001-2018 OTRS AG, http://otrs.com/
# --
# This program is free software; you can redistribute it and/or modify
# it under the terms of the GNU AFFERO General Public License as published by
# the Free Software Foundation; either version 3 of the License, or
# any later version.
#
# This program is distributed in the hope that it will be useful,
# but WITHOUT ANY WARRANTY; without even the implied warranty of
# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
# GNU General Public License for more details.
#
# You should have received a copy of the GNU Affero General Public License
# along with this program; if not, write to the Free Software
# Foundation, Inc., 51 Franklin St, Fifth Floor, Boston, MA 02110-1301 USA
# or see http://www.gnu.org/licenses/agpl.txt.
# --
use strict;
use warnings;
use SOAP::Lite;
my $User = 'some_user';
my $Pw = 'some_pass';
my $RPC = SOAP::Lite->new(
proxy => 'http://127.0.0.1/otrs/rpc.pl',
uri => 'http://localhost/Core'
);
# create a new ticket number
print "NOTICE: TicketObject->TicketCreateNumber()\n";
my $SOM = $RPC->Dispatch( $User, $Pw, 'TicketObject', 'TicketCreateNumber' );
die $SOM->fault()->{faultstring} if $SOM->fault();
my $TicketNumber = $SOM->result();
print "NOTICE: New Ticket Number is: $TicketNumber\n";
# get ticket attributes
print "NOTICE: TicketObject->TicketGet(TicketID => 1)\n";
$SOM = $RPC->Dispatch( $User, $Pw, 'TicketObject', 'TicketGet', TicketID => 1 );
die $SOM->fault()->{faultstring} if $SOM->fault();
my %Ticket = $SOM->result();
print "NOTICE: Ticket Number is: $Ticket{TicketNumber}\n";
print "NOTICE: Ticket State is: $Ticket{State}\n";
print "NOTICE: Ticket Queue is: $Ticket{Queue}\n";
# create a ticket
my %TicketData = (
Title => 'rpc-example.pl test ticket',
Queue => 'Raw',
Lock => 'unlock',
Priority => '3 normal',
State => 'new',
CustomerID => 'www.otrs.com',
CustomerUser => 'customer@example.com',
OwnerID => 1,
UserID => 1,
);
print "NOTICE: TicketObject->TicketCreate(%TicketData)\n";
$SOM = $RPC->Dispatch( $User, $Pw, 'TicketObject', 'TicketCreate', %TicketData );
die $SOM->fault()->{faultstring} if $SOM->fault();
my $TicketID = $SOM->result();
print "NOTICE: TicketID is $TicketID\n";
# delete the ticket
print "NOTICE: TicketObject->TicketDelete(TicketID => $TicketID)\n";
$SOM = $RPC->Dispatch(
$User, $Pw, 'TicketObject', 'TicketDelete',
TicketID => $TicketID,
UserID => 1
);
die $SOM->fault()->{faultstring} if $SOM->fault();
my $Feedback = $SOM->result();
my $Message = $Feedback ? 'was successful' : 'was not successful';
print "NOTICE: Delete Ticket with ID $TicketID $Message\n";
# check if the customer exits
print "NOTICE: CustomerUserObject->CustomerName(UserLogin => 'test-user')\n";
$SOM = $RPC->Dispatch( $User, $Pw, 'CustomerUserObject', 'CustomerName', UserLogin => 'test-user' );
die $SOM->fault()->{faultstring} if $SOM->fault();
my $Name = $SOM->result();
$Message = $Name ? 'exists' : 'does not exist';
print "NOTICE: The customer with the login 'test-user' $Message\n";
exit 0;
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