/etc/asterisk/queuerules.conf is in asterisk-config 1:11.7.0~dfsg-1ubuntu1.
This file is owned by root:root, with mode 0o640.
The actual contents of the file can be viewed below.
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 | ; It is possible to change the value of the QUEUE_MAX_PENALTY and QUEUE_MIN_PENALTY
; channel variables in mid-call by defining rules in the queue for when to do so. This can allow for
; a call to be opened to more members or potentially a different set of members.
; The advantage to changing members this way as opposed to inserting the caller into a
; different queue with more members or reinserting the caller into the same queue with a different
; QUEUE_MAX_PENALTY or QUEUE_MIN_PENALTY set is that the caller does not lose his place in the queue.
;
; Note: There is a limitation to these rules; a caller will follow the penaltychange rules for
; the queue that were defined at the time the caller entered the queue. If an update to the rules is
; made during the caller's stay in the queue, these will not be reflected for that caller.
;
; The syntax for these rules is
; penaltychange => <number of seconds into the call>,<absolute or relative change to QUEUE_MAX_PENALTY>[,absolute or relative change to QUEUE_MIN_PENALTY]
;
; Example:
; [myrule]
; penaltychange => 30,+3 ; 30 seconds into the call increase the QUEUE_MAX_PENALTY by 3, no change to QUEUE_MIN_PENALTY
; penaltychange => 60,10,5 ; 60 seconds into the call increase the QUEUE_MAX_PENALTY to 10 and increase the QUEUE_MIN_PENALTY to 5
; penaltychange => 75,,7 ; 75 seconds into the call keep the QUEUE_MAX_PENALTY the same and increase the QUEUE_MIN_PENALTY to 7
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