otrs2 3.3.5-1 / usr / share / otrs / Kernel / Config / GenericAgent.pm.dist

# --
# Kernel/Config/GenericAgent.pm - config file of generic agent
# Copyright (C) 2001-2012 OTRS AG, http://otrs.org/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --

package Kernel::Config::GenericAgent;

use strict;
use warnings;
use utf8;

use vars qw(@ISA @EXPORT %Jobs);
use Exporter;
@ISA     = qw(Exporter);
@EXPORT  = qw(%Jobs);

# -----------------------------------------------------------------------
# config options
# -----------------------------------------------------------------------
%Jobs = (

    # GenericAgent job that sends escalation notifications.
    #   Activate this if you want to use these notifications in your system.
    'send escalation notifications' => {
        Escalation => 1,
        # new ticket properties
        New => {
            Module => 'Kernel::System::GenericAgent::NotifyAgentGroupOfCustomQueue',
        },
    },


    # GenericAgent job that triggers escalation forewarn and escalation start events.
    #   Activate this if you want to use these events in your system.
    'trigger escalation events' => {
        Escalation => 1,
        # new ticket properties
        New => {
            Module => 'Kernel::System::GenericAgent::TriggerEscalationStartEvents',
        },
    },
   # insert your jobs (see Kernel/Config/GenericAgent.pm.examples)
);
# -----------------------------------------------------------------------
# end of config options
# -----------------------------------------------------------------------
1;