/usr/share/otrs/Kernel/Language/en.pm is in otrs2 3.3.5-1.
This file is owned by root:root, with mode 0o644.
The actual contents of the file can be viewed below.
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# Kernel/Language/en.pm - provides en_US languag translation
# Copyright (C) 2001-2014 OTRS AG, http://otrs.com/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --
package Kernel::Language::en;
use strict;
use warnings;
sub Data {
my $Self = shift;
# http://en.wikipedia.org/wiki/Date_and_time_notation_by_country#United_States
# month-day-year (e.g., "12/31/99")
# $$START$$
# Last translation file sync: Thu Apr 9 10:12:50 2009
# possible charsets
$Self->{Charset} = ['us-ascii', 'UTF-8', 'iso-8859-1', 'iso-8859-15', ];
# date formats (%A=WeekDay;%B=LongMonth;%T=Time;%D=Day;%M=Month;%Y=Year;)
$Self->{DateFormat} = '%M/%D/%Y %T';
$Self->{DateFormatLong} = '%T - %M/%D/%Y';
$Self->{DateFormatShort} = '%M/%D/%Y';
$Self->{DateInputFormat} = '%M/%D/%Y';
$Self->{DateInputFormatLong} = '%M/%D/%Y - %T';
$Self->{Separator} = ',';
# maybe nothing ... or help texts
$Self->{Translation} = {
'May_long' => 'May',
'History::Move' => 'Ticket moved into Queue "%s" (%s) from Queue "%s" (%s).',
'History::TypeUpdate' => 'Updated Type to %s (ID=%s).',
'History::ServiceUpdate' => 'Updated Service to %s (ID=%s).',
'History::SLAUpdate' => 'Updated SLA to %s (ID=%s).',
'History::NewTicket' => 'New Ticket [%s] created (Q=%s;P=%s;S=%s).',
'History::FollowUp' => 'FollowUp for [%s]. %s',
'History::SendAutoReject' => 'AutoReject sent to "%s".',
'History::SendAutoReply' => 'AutoReply sent to "%s".',
'History::SendAutoFollowUp' => 'AutoFollowUp sent to "%s".',
'History::Forward' => 'Forwarded to "%s".',
'History::Bounce' => 'Bounced to "%s".',
'History::SendAnswer' => 'Email sent to "%s".',
'History::SendAgentNotification' => '"%s"-notification sent to "%s".',
'History::SendCustomerNotification' => 'Notification sent to "%s".',
'History::EmailAgent' => 'Email sent to customer.',
'History::EmailCustomer' => 'Added email. %s',
'History::PhoneCallAgent' => 'Agent called customer.',
'History::PhoneCallCustomer' => 'Customer called us.',
'History::AddNote' => 'Added note (%s)',
'History::Lock' => 'Locked ticket.',
'History::Unlock' => 'Unlocked ticket.',
'History::TimeAccounting' => '%s time unit(s) accounted. Now total %s time unit(s).',
'History::Remove' => '%s',
'History::CustomerUpdate' => 'Updated: %s',
'History::PriorityUpdate' => 'Changed priority from "%s" (%s) to "%s" (%s).',
'History::OwnerUpdate' => 'New owner is "%s" (ID=%s).',
'History::ResponsibleUpdate' => 'New responsible is "%s" (ID=%s).',
'History::LoopProtection' => 'Loop-Protection! No auto-response sent to "%s".',
'History::Misc' => '%s',
'History::SetPendingTime' => 'Updated: %s',
'History::StateUpdate' => 'Old: "%s" New: "%s"',
'History::TicketDynamicFieldUpdate' => 'Updated: %s=%s;%s=%s;',
'History::WebRequestCustomer' => 'Customer request via web.',
'History::TicketLinkAdd' => 'Added link to ticket "%s".',
'History::TicketLinkDelete' => 'Deleted link to ticket "%s".',
'History::Subscribe' => 'Added subscription for user "%s".',
'History::Unsubscribe' => 'Removed subscription for user "%s".',
'History::SystemRequest' => 'System Request (%s).',
'History::EscalationResponseTimeNotifyBefore' => 'Escalation response time forewarned',
'History::EscalationUpdateTimeNotifyBefore' => 'Escalation update time forewarned',
'History::EscalationSolutionTimeNotifyBefore' => 'Escalation solution time forewarned',
'History::EscalationResponseTimeStart' => 'Escalation response time in effect',
'History::EscalationUpdateTimeStart' => 'Escalation update time in effect',
'History::EscalationSolutionTimeStart' => 'Escalation solution time in effect',
'History::EscalationResponseTimeStop' => 'Escalation response time finished',
'History::EscalationUpdateTimeStop' => 'Escalation update time finished',
'History::EscalationSolutionTimeStop' => 'Escalation solution time finished',
'History::ArchiveFlagUpdate' => 'Archive state changed: "%s"',
'History::TitleUpdate' => 'Title updated: Old: "%s", New: "%s"',
#CustomerUser fields
'Title{CustomerUser}' => 'Title',
'Firstname{CustomerUser}' => 'First name',
'Lastname{CustomerUser}' => 'Last name',
'Username{CustomerUser}' => 'Username',
'Email{CustomerUser}' => 'E-mail address',
'CustomerID{CustomerUser}' => 'Customer ID',
'Phone{CustomerUser}' => 'Phone',
'Fax{CustomerUser}' => 'Fax',
'Mobile{CustomerUser}' => 'Cellphone',
'Street{CustomerUser}' => 'Street',
'Zip{CustomerUser}' => 'ZIP code',
'City{CustomerUser}' => 'City',
'Country{CustomerUser}' => 'Country',
'Comment{CustomerUser}' => 'Comment',
#User field
'Title{user}' => 'Title',
};
# $$STOP$$
return;
}
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