/usr/share/otrs/bin/otrs.AddQueue2StdTemplate.pl is in otrs2 3.3.5-1.
This file is owned by root:root, with mode 0o755.
The actual contents of the file can be viewed below.
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 | #!/usr/bin/perl
# --
# bin/otrs.AddQueue2StdTemplate.pl - Assign Templates to Queues from CLI
# Copyright (C) 2001-2014 OTRS AG, http://otrs.com/
# --
# This program is free software; you can redistribute it and/or modify
# it under the terms of the GNU AFFERO General Public License as published by
# the Free Software Foundation; either version 3 of the License, or
# any later version.
#
# This program is distributed in the hope that it will be useful,
# but WITHOUT ANY WARRANTY; without even the implied warranty of
# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
# GNU General Public License for more details.
#
# You should have received a copy of the GNU Affero General Public License
# along with this program; if not, write to the Free Software
# Foundation, Inc., 51 Franklin St, Fifth Floor, Boston, MA 02110-1301 USA
# or see http://www.gnu.org/licenses/agpl.txt.
# --
use strict;
use warnings;
use File::Basename;
use FindBin qw($RealBin);
use lib dirname($RealBin);
use lib dirname($RealBin) . '/Kernel/cpan-lib';
use lib dirname($RealBin) . '/Custom';
use Getopt::Std;
use Kernel::Config;
use Kernel::System::Encode;
use Kernel::System::Time;
use Kernel::System::DB;
use Kernel::System::Log;
use Kernel::System::Queue;
use Kernel::System::StandardTemplate;
use Kernel::System::Main;
# create common objects
my %CommonObject;
$CommonObject{ConfigObject} = Kernel::Config->new(%CommonObject);
$CommonObject{EncodeObject} = Kernel::System::Encode->new(%CommonObject);
$CommonObject{LogObject} = Kernel::System::Log->new(
LogPrefix => 'OTRS-otrs.AddQueue2StdTemplate.pl',
%CommonObject,
);
$CommonObject{MainObject} = Kernel::System::Main->new(%CommonObject);
$CommonObject{DBObject} = Kernel::System::DB->new(%CommonObject);
$CommonObject{QueueObject} = Kernel::System::Queue->new(%CommonObject);
$CommonObject{StandardTemplateObject} = Kernel::System::StandardTemplate->new(%CommonObject);
# get options
my %Opts;
getopts( 'hq:t:', \%Opts );
if ( $Opts{h} ) {
print
"otrs.AddQueue2StdTemplate.pl - assign Queues to Standard templates\n";
print
"usage: otrs.AddQueue2StdTemplate.pl -t <TEMPLATE> -q <QUEUE>\n";
exit 1;
}
if ( !$Opts{t} ) {
print STDERR "ERROR: Need -t <TEMPLATE>\n";
exit 1;
}
if ( !$Opts{q} ) {
print STDERR "ERROR: Need -q <QUEUE>\n";
exit 1;
}
# check queue
my $QueueID = $CommonObject{QueueObject}->QueueLookup( Queue => $Opts{q} );
if ( !$QueueID ) {
print STDERR "ERROR: Queue not found for $Opts{q}\n";
exit 1;
}
# check template
my $StandardTemplateID
= $CommonObject{StandardTemplateObject}->StandardTemplateLookup( StandardTemplate => $Opts{t} );
if ( !$StandardTemplateID ) {
print STDERR "ERROR: Found no Standard Template for $Opts{t}\n";
exit 1;
}
# set queue standard template
if (
!$CommonObject{QueueObject}->QueueStandardTemplateMemberAdd(
StandardTemplateID => $StandardTemplateID,
QueueID => $QueueID,
Active => 1,
UserID => 1,
)
)
{
print STDERR "ERROR: Can't set Standard template!\n";
exit 1;
}
else {
print "Added Queue '$Opts{q}' to Standard Template '$Opts{t}'.\n";
exit 0;
}
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