/usr/share/otrs/bin/otrs.GetTicketThread.pl is in otrs2 3.3.5-1.
This file is owned by root:root, with mode 0o755.
The actual contents of the file can be viewed below.
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 | #!/usr/bin/perl
# --
# bin/otrs.GetTicketThread.pl - to print the whole ticket thread to STDOUT
# Copyright (C) 2001-2014 OTRS AG, http://otrs.com/
# --
# This program is free software; you can redistribute it and/or modify
# it under the terms of the GNU AFFERO General Public License as published by
# the Free Software Foundation; either version 3 of the License, or
# any later version.
#
# This program is distributed in the hope that it will be useful,
# but WITHOUT ANY WARRANTY; without even the implied warranty of
# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
# GNU General Public License for more details.
#
# You should have received a copy of the GNU Affero General Public License
# along with this program; if not, write to the Free Software
# Foundation, Inc., 51 Franklin St, Fifth Floor, Boston, MA 02110-1301 USA
# or see http://www.gnu.org/licenses/agpl.txt.
# --
use strict;
use warnings;
use File::Basename;
use FindBin qw($RealBin);
use lib dirname($RealBin);
use lib dirname($RealBin) . '/Kernel/cpan-lib';
use lib dirname($RealBin) . '/Custom';
use Getopt::Std;
use Kernel::Config;
use Kernel::System::Encode;
use Kernel::System::Time;
use Kernel::System::Log;
use Kernel::System::Main;
use Kernel::System::DB;
use Kernel::System::Ticket;
# get options
my %Opts;
getopt( 'htl', \%Opts );
if ( $Opts{h} || !$Opts{t} ) {
print
"otrs.GetTicketThread.pl - Prints out a ticket with all its articles.\n";
print "Copyright (C) 2001-2014 OTRS AG, http://otrs.com/\n";
print "usage: otrs.GetTicketThread.pl -t <TicketID> [-l article limit]\n";
exit 1;
}
# common objects
my %CommonObject;
$CommonObject{ConfigObject} = Kernel::Config->new();
$CommonObject{EncodeObject} = Kernel::System::Encode->new(%CommonObject);
$CommonObject{LogObject} = Kernel::System::Log->new(
LogPrefix => 'OTRS-otrs.GetTicketThread.pl',
%CommonObject,
);
$CommonObject{TimeObject} = Kernel::System::Time->new(%CommonObject);
$CommonObject{MainObject} = Kernel::System::Main->new(%CommonObject);
$CommonObject{DBObject} = Kernel::System::DB->new(%CommonObject);
$CommonObject{TicketObject} = Kernel::System::Ticket->new(%CommonObject);
# get ticket data
my %Ticket = $CommonObject{TicketObject}->TicketGet(
TicketID => $Opts{t},
DynamicFields => 0,
);
exit 1 if !%Ticket;
print STDOUT "=====================================================================\n";
KEY:
for my $Key (qw(TicketNumber TicketID Created Queue State Priority Lock CustomerID CustomerUserID))
{
next KEY if !$Key;
next KEY if !$Ticket{$Key};
print STDOUT "$Key: $Ticket{$Key}\n";
}
print STDOUT "---------------------------------------------------------------------\n";
# get article index
my @Index = $CommonObject{TicketObject}->ArticleIndex(
TicketID => $Opts{t},
);
my $Counter = 1;
ARTICLEID:
for my $ArticleID (@Index) {
last ARTICLEID if $Opts{l} && $Opts{l} < $Counter;
next ARTICLEID if !$ArticleID;
# get article data
my %Article = $CommonObject{TicketObject}->ArticleGet(
ArticleID => $ArticleID,
DynamicFields => 0,
);
next ARTICLEID if !%Article;
KEY:
for my $Key (qw(ArticleID From To Cc Subject ReplyTo InReplyTo Created SenderType)) {
next KEY if !$Key;
next KEY if !$Article{$Key};
print STDOUT "$Key: $Article{$Key}\n";
}
$Article{Body} ||= '';
print STDOUT "Body:\n";
print STDOUT "$Article{Body}\n";
print STDOUT "---------------------------------------------------------------------\n";
}
continue {
$Counter++;
}
1;
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