/usr/share/otrs/bin/otrs.RebuildEscalationIndex.pl is in otrs2 3.3.5-1.
This file is owned by root:root, with mode 0o755.
The actual contents of the file can be viewed below.
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 | #!/usr/bin/perl
# --
# otrs.RebuildEscalationIndex.pl - rebuild escalation index
# Copyright (C) 2001-2014 OTRS AG, http://otrs.com/
# --
# This program is free software; you can redistribute it and/or modify
# it under the terms of the GNU AFFERO General Public License as published by
# the Free Software Foundation; either version 3 of the License, or
# any later version.
#
# This program is distributed in the hope that it will be useful,
# but WITHOUT ANY WARRANTY; without even the implied warranty of
# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
# GNU General Public License for more details.
#
# You should have received a copy of the GNU Affero General Public License
# along with this program; if not, write to the Free Software
# Foundation, Inc., 51 Franklin St, Fifth Floor, Boston, MA 02110-1301 USA
# or see http://www.gnu.org/licenses/agpl.txt.
# --
use strict;
use warnings;
use File::Basename;
use FindBin qw($RealBin);
use lib dirname($RealBin);
use lib dirname($RealBin) . '/Kernel/cpan-lib';
use lib dirname($RealBin) . '/Custom';
use Getopt::Std;
use Kernel::Config;
use Kernel::System::Encode;
use Kernel::System::Log;
use Kernel::System::Time;
use Kernel::System::DB;
use Kernel::System::Main;
use Kernel::System::Ticket;
# get options
my %Opts;
getopt( 'h', \%Opts );
if ( $Opts{h} ) {
print "otrs.RebuildEscalationIndex.pl - rebuild escalation index\n";
print "Copyright (C) 2001-2014 OTRS AG, http://otrs.com/\n";
print "usage: otrs.RebuildEscalationIndex.pl\n";
exit 1;
}
# create common objects
my %CommonObject;
$CommonObject{ConfigObject} = Kernel::Config->new();
$CommonObject{EncodeObject} = Kernel::System::Encode->new(%CommonObject);
$CommonObject{LogObject} = Kernel::System::Log->new(
LogPrefix => 'OTRS-otrs.RebuildEscalationIndex.pl',
%CommonObject,
);
$CommonObject{MainObject} = Kernel::System::Main->new(%CommonObject);
$CommonObject{TimeObject} = Kernel::System::Time->new(%CommonObject);
# create needed objects
$CommonObject{DBObject} = Kernel::System::DB->new(%CommonObject);
$CommonObject{TicketObject} = Kernel::System::Ticket->new(%CommonObject);
# get all tickets
my @TicketIDs = $CommonObject{TicketObject}->TicketSearch(
# result (required)
Result => 'ARRAY',
# result limit
Limit => 100_000_000,
UserID => 1,
Permission => 'ro',
);
my $Count = 0;
for my $TicketID (@TicketIDs) {
$Count++;
$CommonObject{TicketObject}->TicketEscalationIndexBuild(
TicketID => $TicketID,
UserID => 1,
);
if ( $Count % 2000 == 0 ) {
my $Percent = int( $Count / ( $#TicketIDs / 100 ) );
print "NOTICE: $Count of $#TicketIDs processed ($Percent% done).\n";
}
}
print "NOTICE: Index creation done.\n";
exit 0;
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