/usr/share/otrs/bin/otrs.TicketDelete.pl is in otrs2 3.3.5-1.
This file is owned by root:root, with mode 0o755.
The actual contents of the file can be viewed below.
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 | #!/usr/bin/perl
# --
# bin/otrs.TicketDelete.pl - delete tickets by ticket number or ticket id
# Copyright (C) 2001-2014 OTRS AG, http://otrs.com/
# --
# This program is free software; you can redistribute it and/or modify
# it under the terms of the GNU AFFERO General Public License as published by
# the Free Software Foundation; either version 3 of the License, or
# any later version.
#
# This program is distributed in the hope that it will be useful,
# but WITHOUT ANY WARRANTY; without even the implied warranty of
# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
# GNU General Public License for more details.
#
# You should have received a copy of the GNU Affero General Public License
# along with this program; if not, write to the Free Software
# Foundation, Inc., 51 Franklin St, Fifth Floor, Boston, MA 02110-1301 USA
# or see http://www.gnu.org/licenses/agpl.txt.
# --
use strict;
use warnings;
use File::Basename;
use FindBin qw($RealBin);
use lib dirname($RealBin);
use lib dirname($RealBin) . '/Kernel/cpan-lib';
use lib dirname($RealBin) . '/Custom';
use Getopt::Long;
use Kernel::Config;
use Kernel::System::Encode;
use Kernel::System::Log;
use Kernel::System::Time;
use Kernel::System::DB;
use Kernel::System::Main;
use Kernel::System::Ticket;
# create common objects
my %CommonObject = ();
$CommonObject{ConfigObject} = Kernel::Config->new();
$CommonObject{EncodeObject} = Kernel::System::Encode->new(%CommonObject);
$CommonObject{LogObject} = Kernel::System::Log->new(
LogPrefix => 'OTRS-otrs.TicketDelete.pl',
%CommonObject,
);
$CommonObject{MainObject} = Kernel::System::Main->new(%CommonObject);
$CommonObject{TimeObject} = Kernel::System::Time->new(%CommonObject);
$CommonObject{DBObject} = Kernel::System::DB->new(%CommonObject);
$CommonObject{TicketObject} = Kernel::System::Ticket->new(%CommonObject);
my $Help = '';
my @TicketNumbers = ();
my @TicketIDs = ();
my @DeleteTicketIDs = ();
GetOptions(
'help' => \$Help,
'TicketNumber=s{,}' => \@TicketNumbers,
'TicketID=s{,}' => \@TicketIDs,
);
# delete listed tickets by ticket number
if (@TicketNumbers) {
TICKETNUMBER:
for my $TicketNumber (@TicketNumbers) {
# lookup ticket id
my $TicketID = $CommonObject{TicketObject}->TicketIDLookup(
TicketNumber => $TicketNumber,
UserID => 1,
);
# error handling
if ( !$TicketID ) {
print "Unable to find ticket number $TicketNumber.\n";
next TICKETNUMBER;
}
push @DeleteTicketIDs, $TicketID;
}
# delete tickets (if any valid number was given)
if (@DeleteTicketIDs) {
print "Deleting specified tickets...\n";
DeleteTickets( %CommonObject, TicketIDs => \@DeleteTicketIDs );
}
}
# delete listed tickets by ticket ids
elsif (@TicketIDs) {
TICKETID:
for my $TicketID (@TicketIDs) {
# lookup ticket number
my $TicketNumber = $CommonObject{TicketObject}->TicketNumberLookup(
TicketID => $TicketID,
UserID => 1,
);
# error handling
if ( !$TicketNumber ) {
print "Unable to find ticket id $TicketID.\n";
next TICKETID;
}
push @DeleteTicketIDs, $TicketID;
}
# delete tickets (if any valid number was given)
if (@DeleteTicketIDs) {
print "Deleting specified tickets...\n";
DeleteTickets( %CommonObject, TicketIDs => \@DeleteTicketIDs );
}
}
# show usage
else {
print "\n";
print "otrs.TicketDelete.pl - ";
print "delete tickets by number.\n";
print "Copyright (C) 2001-2014 OTRS AG, http://otrs.com/\n";
print "\n";
print "Usage: $0 [options] \n";
print "\n Options are as follows:\n";
print " --help display this option help\n";
print " --TicketNumber no1 no2 no3 delete listed tickets (by ticket number)\n";
print " --TicketID no1 no2 no3 delete listed tickets (by ticket id)\n";
print "\n";
exit 1;
}
exit(0);
sub DeleteTickets {
# get parameters
my (%CommonObject) = @_;
# unpack the ticket ids
my @TicketIDs = @{ $CommonObject{TicketIDs} };
my $DeletedTicketCount = 0;
# delete specified tickets
TICKETID:
for my $TicketID (@TicketIDs) {
# delete the ticket
my $True = $CommonObject{TicketObject}->TicketDelete(
TicketID => $TicketID,
UserID => 1,
);
# error handling
if ( !$True ) {
print "Unable to delete ticket with id $TicketID\n";
next TICKETID;
}
# increase the deleted ticket count
$DeletedTicketCount++;
}
print "$DeletedTicketCount tickets have been deleted.\n\n";
return 1;
}
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