/var/lib/otrs/cron/fetchmail.dist is in otrs2 3.3.5-1.
This file is owned by root:root, with mode 0o644.
The actual contents of the file can be viewed below.
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# cron/fetchmail - fetchmail cron of the OTRS
# Copyright (C) 2001-2009 OTRS AG, http://otrs.org/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --
# fetch every 5 minutes emails via fetchmail
#*/5 * * * * otrs [ -x /usr/bin/fetchmail ] && /usr/bin/fetchmail -a > /dev/null
#*/5 * * * * otrs [ -x /usr/bin/fetchmail ] && /usr/bin/fetchmail -a --ssl > /dev/null
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