/var/lib/otrs/cron/generic_agent.dist is in otrs2 3.3.5-1.
This file is owned by root:root, with mode 0o644.
The actual contents of the file can be viewed below.
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 | # --
# cron/generic_agent - otrs.GenericAgent.pl cron of the OTRS
# Copyright (C) 2001-2012 OTRS AG, http://otrs.org/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --
# start generic agent every 20 minutes
*/20 * * * * otrs test -x $HOME/bin/otrs.GenericAgent.pl && $HOME/bin/otrs.GenericAgent.pl > /dev/null
# example to execute otrs.GenericAgent.pl on 23:00 with
# Kernel::Config::GenericAgentMove job file
#0 23 * * * otrs test -x i$HOME/bin/otrs.GenericAgent.pl && $HOME/bin/otrs.GenericAgent.pl -c "Kernel::Config::GenericAgentMove" > /dev/null
|