/var/lib/otrs/cron/postmaster.dist is in otrs2 3.3.5-1.
This file is owned by root:root, with mode 0o644.
The actual contents of the file can be viewed below.
1 2 3 4 5 6 7 8 9 10 11 | # --
# cron/postmaster - postmaster cron of the OTRS
# Copyright (C) 2001-2009 OTRS AG, http://otrs.org/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --
# check daily the spool directory of OTRS
10 0 * * * otrs test -x $HOME/bin/otrs.ReprocessMails.pl && $HOME/bin/otrs.ReprocessMails.pl >> /dev/null
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