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Hercules Version 3: Technical Support</TITLE>
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<h1>Hercules Version 3: Technical Support</h1>
<p><hr>
<h2>Paid Support</h2>
<P>
Hercules does not have any official (formal) paid support in place...
</P>
<p>
<i><b>...HOWEVER...</b></i>
</p>
<P>
I'm sure if you ask the
group whether or not there's anyone out there willing to provide it, you'll probably get more than
one response. <tt>;-)</tt>
</P>
<p>
I know for a fact that at least one person is already providing Hercules Technical Support on a paid
basis, and as I said, I'm sure there are probably others out there who are either already doing it,
or at least <i>willing</i> to do it, too. All you have to do is ask (any of the people involved with
Hercules (users and/or developers)) and I'm sure more than one would be willing to provide it to you
for a reasonable agreed-upon fee.
</p>
<p>
Your best approach for obtaining fee-paid tecnical support for Hercules would be to post an inquiry
to the main <b>Hercules-390</b> forum (see next section below) and simply <i><u>ask</u></i> whether
anyone out there would be willing to provide it. As I said, I'm sure there are probably many people
out there who would be willing to do so for the right price.
</p>
<p><hr>
<h2>Free Support</h2>
<P>
Since Hercules is an Open Source product owned by no one in particular and copyrighted by
many (lots of <i>very sharp</i> people have contributed over the years to Hercules's success),
there doesn't exist any type of official "Technical Support Department" within any type of
company or anything (like there usually is for closed-source products).
<p>
Instead, as with most Open Source products, there simply exists a dedicated group of individuals
and enthusiasts who are willing to put in their spare time helping others with whatever
problems and/or questions others may have regarding it. This dedicated group of Hercules enthusiasts
is known as "our user community", and it honestly does, in this author's opinion, a pretty darn good job
at providing whatever technical support most people find themselves needing.
<p>
If your question and/or concern regarding Hercules is not already addressed in our
<a href="hercfaq.html">FAQ</a> (and/or within the many other areas of Hercules source-code
and/or documentation (you <i>did</i> read it all, didn't you??)), then you might consider
posting your question to either the main <b>Hercules-390</b> forum or one of the more
"focused" forums discussed next:
<p><br>
<blockquote>
<pre class=jcl>
<b><u>HERCULES-390</u>:</b> Discussion group for users of the Hercules ESA/390 mainframe emulator
<u>Community email addresses</u>:
Post message: <a href="mailto:hercules-390@yahoogroups.com?subject=Hercules Question">hercules-390@yahoogroups.com</a>
Subscribe: <a href="mailto:hercules-390-subscribe@yahoogroups.com?subject=Subscribe">hercules-390-subscribe@yahoogroups.com</a>
Unsubscribe: <a href="mailto:hercules-390-unsubscribe@yahoogroups.com?subject=Unsubscribe">hercules-390-unsubscribe@yahoogroups.com</a>
List owner: <a href="mailto:hercules-390-owner@yahoogroups.com?subject=Hercules">hercules-390-owner@yahoogroups.com</a>
<u>Files and archives at</u>:
<a href="http://groups.yahoo.com/group/hercules-390">http://groups.yahoo.com/group/hercules-390</a>
</pre>
</blockquote>
<p><br>
<P>
The <b><u>Hercules-390 forum</u></b> is your primary source
for free Hercules support,
and you are strongly encouraged to subscribe. We have a vibrant, active
community of over 5000+ members, many of which are very knowledgeable in
many different areas of mainframe technology, both from a hardware point of
view as well as from an operating system and software point of view.
</P>
<P>
In addition to the main Hercules-390 forum, other more specialized Hercules
forums also exist to provide more focused support for a variety of popular
IBM mainframe operating systems, such as DOS, VM, and MVS:
</P>
<SMALL>
<I>
<b>Note:</b> the use of Yahoo! as host for the Hercules-390 and related forums
should in no way be interpreted as an endorsement of the Yahoo! service.
</I>
</SMALL>
<p><br>
<blockquote>
<pre class=jcl>
<b><u>H390-DOSVS</u>:</b> DOS/VS and DOS/VSE under Hercules
<u>Community email addresses</u>:
Post message: <a href="mailto:h390-dosvs@yahoogroups.com?subject=Hercules Question">h390-dosvs@yahoogroups.com</a>
Subscribe: <a href="mailto:h390-dosvs-subscribe@yahoogroups.com?subject=Subscribe">h390-dosvs-subscribe@yahoogroups.com</a>
Unsubscribe: <a href="mailto:h390-dosvs-unsubscribe@yahoogroups.com?subject=Unsubscribe">h390-dosvs-unsubscribe@yahoogroups.com</a>
List owner: <a href="mailto:h390-dosvs-owner@yahoogroups.com?subject=Hercules">h390-dosvs-owner@yahoogroups.com</a>
<u>Files and archives at</u>:
<a href="http://groups.yahoo.com/group/h390-dosvs">http://groups.yahoo.com/group/h390-dosvs</a>
</pre>
</blockquote>
<blockquote>
<pre class=jcl>
<b><u>H390-MVS</u>:</b> Hercules-390 users whom are trying to run MVS
<u>Community email addresses</u>:
Post message: <a href="mailto:h390-mvs@yahoogroups.com?subject=Hercules Question">h390-mvs@yahoogroups.com</a>
Subscribe: <a href="mailto:h390-mvs-subscribe@yahoogroups.com?subject=Subscribe">h390-mvs-subscribe@yahoogroups.com</a>
Unsubscribe: <a href="mailto:h390-mvs-unsubscribe@yahoogroups.com?subject=Unsubscribe">h390-mvs-unsubscribe@yahoogroups.com</a>
List owner: <a href="mailto:h390-mvs-owner@yahoogroups.com?subject=Hercules">h390-mvs-owner@yahoogroups.com</a>
<u>Files and archives at</u>:
<a href="http://groups.yahoo.com/group/h390-mvs">http://groups.yahoo.com/group/h390-mvs</a>
</pre>
</blockquote>
<blockquote>
<pre class=jcl>
<b><u>TURNKEY-MVS</u>:</b> Support for Volker Bandke's "<a href="http://www.bsp-gmbh.com/turnkey/">MVS Tur(n)key System</a>", a freely available
pre-built MVS 3.8J Operating System running under the Hercules emulator!
<u>Community email addresses</u>:
Post message: <a href="mailto:turnkey-mvs@yahoogroups.com?subject=Hercules Question">turnkey-mvs@yahoogroups.com</a>
Subscribe: <a href="mailto:turnkey-mvs-subscribe@yahoogroups.com?subject=Subscribe">turnkey-mvs-subscribe@yahoogroups.com</a>
Unsubscribe: <a href="mailto:turnkey-mvs-unsubscribe@yahoogroups.com?subject=Unsubscribe">turnkey-mvs-unsubscribe@yahoogroups.com</a>
List owner: <a href="mailto:turnkey-mvs-owner@yahoogroups.com?subject=Hercules">turnkey-mvs-owner@yahoogroups.com</a>
<u>Files and archives at</u>:
<a href="http://groups.yahoo.com/group/turnkey-mvs">http://groups.yahoo.com/group/turnkey-mvs</a>
</pre>
</blockquote>
<blockquote>
<pre class=jcl>
<b><u>H390-VM</u>:</b> Hercules-390 users that are trying to run VM/370, VM/SP, & VM/ESA
<u>Community email addresses</u>:
Post message: <a href="mailto:h390-vm@yahoogroups.com?subject=Hercules Question">h390-vm@yahoogroups.com</a>
Subscribe: <a href="mailto:h390-vm-subscribe@yahoogroups.com?subject=Subscribe">h390-vm-subscribe@yahoogroups.com</a>
Unsubscribe: <a href="mailto:h390-vm-unsubscribe@yahoogroups.com?subject=Unsubscribe">h390-vm-unsubscribe@yahoogroups.com</a>
List owner: <a href="mailto:h390-vm-owner@yahoogroups.com?subject=Hercules">h390-vm-owner@yahoogroups.com</a>
<u>Files and archives at</u>:
<a href="http://groups.yahoo.com/group/h390-vm">http://groups.yahoo.com/group/h390-vm</a>
</pre>
</blockquote>
<blockquote>
<pre class=jcl>
<b><u>HERC-4PACK</u>:</b> Support for Andy Norrie's 4 pack Hercules VM system.
<u>Community email addresses</u>:
Post message: <a href="mailto:herc-4pack@yahoogroups.com?subject=Hercules Question">herc-4pack@yahoogroups.com</a>
Subscribe: <a href="mailto:herc-4pack-subscribe@yahoogroups.com?subject=Subscribe">herc-4pack-subscribe@yahoogroups.com</a>
Unsubscribe: <a href="mailto:herc-4pack-unsubscribe@yahoogroups.com?subject=Unsubscribe">herc-4pack-unsubscribe@yahoogroups.com</a>
List owner: <a href="mailto:herc-4pack-owner@yahoogroups.com?subject=Hercules">herc-4pack-owner@yahoogroups.com</a>
<u>Files and archives at</u>:
<a href="http://groups.yahoo.com/group/herc-4pack">http://groups.yahoo.com/group/herc-4pack</a>
</pre>
</blockquote>
<blockquote>
<pre class=jcl>
<b><u>HERCULES-390-ANNOUNCE</u>:</b> General announcements regarding the Hercules-390 emulator
<u>Community email addresses</u>:
Post message: <a href="mailto:hercules-390-announce@yahoogroups.com?subject=Hercules Question">hercules-390-announce@yahoogroups.com</a>
Subscribe: <a href="mailto:hercules-390-announce-subscribe@yahoogroups.com?subject=Subscribe">hercules-390-announce-subscribe@yahoogroups.com</a>
Unsubscribe: <a href="mailto:hercules-390-announce-unsubscribe@yahoogroups.com?subject=Unsubscribe">hercules-390-announce-unsubscribe@yahoogroups.com</a>
List owner: <a href="mailto:hercules-390-announce-owner@yahoogroups.com?subject=Hercules">hercules-390-announce-owner@yahoogroups.com</a>
<u>Files and archives at</u>:
<a href="http://groups.yahoo.com/group/hercules-390-announce">http://groups.yahoo.com/group/hercules-390-announce</a>
</pre>
</blockquote>
<blockquote>
<pre class=jcl>
<b><u>HERCULES-ADVOCACY</u>:</b> Advocacy of issues relating to the Hercules emulator for IBM mainframe systems.
<u>Community email addresses</u>:
Post message: <a href="mailto:hercules-advocacy@yahoogroups.com?subject=Hercules Question">hercules-advocacy@yahoogroups.com</a>
Subscribe: <a href="mailto:hercules-advocacy-subscribe@yahoogroups.com?subject=Subscribe">hercules-advocacy-subscribe@yahoogroups.com</a>
Unsubscribe: <a href="mailto:hercules-advocacy-unsubscribe@yahoogroups.com?subject=Unsubscribe">hercules-advocacy-unsubscribe@yahoogroups.com</a>
List owner: <a href="mailto:hercules-advocacy-owner@yahoogroups.com?subject=Hercules">hercules-advocacy-owner@yahoogroups.com</a>
<u>Files and archives at</u>:
<a href="http://groups.yahoo.com/group/hercules-advocacy">http://groups.yahoo.com/group/hercules-advocacy</a>
</pre>
</blockquote>
<blockquote>
<pre class=jcl>
<b><u>HERCULES-S370ASM</u>:</b> Forum discussing use of S/370 assembler with the Hercules emulator
<u>Community email addresses</u>:
Post message: <a href="mailto:hercules-s370asm@yahoogroups.com?subject=Hercules Question">hercules-s370asm@yahoogroups.com</a>
Subscribe: <a href="mailto:hercules-s370asm-subscribe@yahoogroups.com?subject=Subscribe">hercules-s370asm-subscribe@yahoogroups.com</a>
Unsubscribe: <a href="mailto:hercules-s370asm-unsubscribe@yahoogroups.com?subject=Unsubscribe">hercules-s370asm-unsubscribe@yahoogroups.com</a>
List owner: <a href="mailto:hercules-s370asm-owner@yahoogroups.com?subject=Hercules">hercules-s370asm-owner@yahoogroups.com</a>
<u>Files and archives at</u>:
<a href="http://groups.yahoo.com/group/hercules-s370asm">http://groups.yahoo.com/group/hercules-s370asm</a>
</pre>
</blockquote>
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<p class="lastupd">Last updated $Date: 2006-09-26 04:40:44 -0500 (Tue, 26 Sep 2006) $ $Revision: 3986 $</p>
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